Consult with our Global Gaming Guest Services Agents

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How Can We Help You?

Choose the option that best matches what you're looking for. This helps us direct you to the right information or support, so you can find what you need as quickly as possible.

Apply for a Line of Credit

Looking to renew your Casino Line of Credit? If you applied within the past 12 months, we're happy to review your renewal for you. If it's been over one year, no worries—you'll just need to submit a new Line of Credit application so we can get you set up again.

Interested in learning how to fund your onboard account? Complete this form and our team will be happy to reach out with the available options and next steps to get you started.

Want to confirm the details of your booked casino offer? We're happy to help review it with you and answer any questions. Please note that CCL casino offers should appear on your cruise confirmation, but feel free to reach out if you need assistance or clarification.

Left funds in your Gaming Wallet from your last sailing? We're happy to take a look and assist you with reviewing the balance. For future sailings, we recommend cashing out before the casino closes to help prevent any delays.

Need a Win/Loss statement? Submit one request per year (available for the last 5 completed years) using your full legal name so our system can locate your records quickly. Disclaimer: Win/Loss statements are based on rated play only, and no adjustments can be made after the fact. Requests may be sent via email from WinLoss@carnival.com, so please check your spam or junk folder. We recommend consulting a tax professional to understand applicable tax regulations and record‑keeping requirements.

Need a W‑2G or 1099 for tax reporting? Please submit a separate request for each year and be sure to use your full legal first and last name so we can locate your records accurately. Disclaimer: We recommend consulting a tax professional to understand current tax regulations and determine which documents you may need to keep or submit.

Won an ULTRA or ULTIMATE gift onboard and have a question? We're happy to help with anything from delivery status to address updates or item concerns. Please reach out if your gift hasn't arrived, arrived damaged, is not the correct item, or if you need to request an address change. Our team will review your inquiry and assist with next steps as quickly as possible.

Have a question or concern about a casino‑related charge on your onboard account? Select this option and we'll be happy to review your Gaming Charge Inquiry and help look into it with you.

Have a general casino‑related question or need help with something not listed above? Select this option and our team will be happy to review your inquiry and assist you.

We're Here for You

Got a question? We've got you covered! Whether you're looking to verify your casino offers, request tax documents, or need help understanding how to fund your onboard account (like setting up a line of credit), our team is here to make it simple and seamless.

To help us provide the quickest and most accurate support, please select the option that best matches your request. The more detail you share, the better we can assist you.

Planning to book your casino offer or make changes to an existing reservation? Your cruise line team will be the best point of contact for immediate assistance.

You may also find what you need in our FAQs below, where we've answered many common questions.

If you still need help, simply submit the form and a member of our team will review your request and respond as soon as possible.

Need More Help?

Visit our Help Center: Global Gaming Services for additional resources and self-service options.

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